Shipping is usually done using FedEx. Occasionally we us DHL or UPS.
Our manufacturing cycle begins on Mondays and mattresses are usually ship by Fridays.
There is a fairly liberal return policy. It is spelled out in the link at right, "About Our Warranty""
All returns must be pre-approved. They must be accompanied by an AUTHERIZATION #.
To get your number, just Goods returned in "as new" condition are accepted if under the warranty period and we have issued a return authorization notice.
There is detailed information in links above; under the " Mattress Information " stction
About Delivery Time